MK Connect: Demand-responsive transport in Milton Keynes.
MK Connect works like a minibus that comes when you want, where you want — book a ride straight from your phone, get picked up in minutes, and get dropped off steps from your destination.
Passengers with a wheelchair or disability will always be matched with a fully accessible vehicle, and the service is accessible to passengers with vision and hearing impairments, as well as those with additional needs.
Download the MK Connect app:
Service hours.
Monday-Saturday 6am-11pm, Sunday 9am-6pm.
Price.
£3.50 during peak hours (7am-9am, 4.30pm-6.30pm), £2.50 at all other times.
Contact information.
Live support or help creating an account: 01908 410305
Ride booking and cancellation: 01908 252526
The basics.
What is MK Connect?
When and where does MK Connect operate?
How do I create an MK Connect account?
Safety.
What measures is MK Connect taking to lessen COVID-19 exposure?
Riding with MK Connect.
How do I book a ride?
I do not have a smartphone. Can I still travel with MK Connect?
I have an Older Person’s or Disabled Person’s bus pass (English National Concessionary Travel Scheme). Can I travel for free with MK Connect?
How do I know where and when to meet my driver?
How much does a ride cost?
Can I bring someone along with me?
Can I request a specific time for my pickup?
What happens if I cancel my ride?
What do the vehicles look like?
Can I change my destination once I’m on board?
Can I set a favourite location in the app?
My driver was great! How can I thank them?
How do I retrieve something left in a vehicle?
How do I reset my password?
Why is my location showing in the middle of the ocean?
Where can I see my past journeys and purchases?
My driver left without me! What do I do?
I am a wheelchair passenger. Do you have vehicles that can accommodate me?
MK Connect policies.
How old do I have to be to ride with MK Connect?
Can I ride with my pet?
Can I smoke or use an electronic cigarette in the vehicle?
Can I eat and drink in the vehicle?
Can I place phone calls while in the vehicle?
Can I bring luggage/buggies/personal items in the vehicle?
Zero Tolerance Policy
How can I learn more about my MK Connect's impact on the environment?
Where can I access MK Connect's Privacy Policy?
Where can I access MK Connect's Terms of Service?