The Massachusetts Department of Public Utilities Transportation Network Company Division (the “Division”) is seeking public comments to enhance procedures for reporting by Transportation Network Companies (“TNCs”) of rider and driver complaints, pursuant to Massachusetts General Laws c. 159A1⁄2, § 3 and 220 CMR 274.12(3). River North Transit LLC is a licensed TNC in Massachusetts and River North operates under the Via brand in Salem, Newton, and Worcester.
By order of the Division, River North provides a copy of the “Notice of Inquiry & Request for Public Comments.”
Via’s community guidelines outline our steadfast commitment to providing a great experience for our riders, driver partners, and communities. We take safety and feedback very seriously, and have a dedicated team and a strict process to review each complaint, which includes human-led investigations and case reviews. Additionally, our Zero Tolerance, Anti-Discrimination, Service Animal, and No Weapons policies further reinforce our commitment in this regard.
Please see here for additional information regarding the Division’s Notice Inquiry & Request for Public Comments.
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