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HRT Paratransit Service Updates

In order to make sure we are providing quality service at all times of day, including during peak hours, we’ve begun allowing independent contractor drivers to fulfill some rides using their own vehicles.

These drivers are vetted and they adhere to strict health and safety protocols. All of their vehicles will contain partitions separating riders and drivers, and the maximum number of passengers will be capped to help promote social distancing.

How to locate your driver.

Drivers will always identify themselves when they arrive, and there will be large stickers on their vehicles so you know you are getting into the right car. You will also receive a text message that will include a description of the vehicle and its license plate number.

What this means for you.

Long story short, these drivers will provide the same quality service you know and love, but in a different vehicle. Consider this another upgrade to your HRT Paratransit experience!

Questions? Don’t hesitate to reach out at support-hrt@ridewithvia.com or (757) 455-8010.

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