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FAQs about Via’s service in Los Angeles County

Why is the Via app no longer working when I try to book a ride?

Starting January 25th, 2021, our two-year pilot with LA Metro came to an end and the city’s ridesharing service transitioned to a new app called Metro Micro. With Metro Micro, you’ll still be able to access shared rides across the same parts of the city, but you’ll no longer be able to book in the Via app — you’ll need to download the Metro Micro app. Rides will also cost $1 each going forward. 

Is there a way I can still ride for free?

Metro Micro rides cost $1 each.

How will unbanked and cash preferred riders be able to access the new service? 

When you book your ride, you can select to pay with a TAP card. When you board the vehicle, tap the card on the TAP reader (like on the bus). Additionally, any card with stored value of at least $1 will work with Metro Micro. You can load stored value at a ticket vending machine at any Metro station, aboard a Metro bus, and at thousands of TAP retail vendors found here. At this time, Metro Micro doesn’t offer monthly passes.

Will wait times and vehicle availability be the same? 

Wait times will be similar to Via’s service, with a maximum of 15 minutes from time of reservation to time of pickup.

Is the new app going to be available in the same zones?

Yes, you can still rides in the same zones with Metro Micro as well as some new ones. The full list of zones includes: Watts/Willowbrook, LAX/Inglewood, Northwest San Fernando Valley, Highland Park/Eagle Rock/Glendale, Altadena/Pasadena/Sierra Madre, UCLA/Westwood/Century City. Head to metro.net/micro for the launch timeline for each zone.

Are service zone hours the same in the new app?

Service hours will vary by zone. Head to metro.net/micro for a detailed breakdown.

Which number should I call to book rides over the phone?

You can call (323) 466-3876 to book over the phone.

Are there opportunities to drive with the new service?

LA Metro’s new service, Metro Micro, will be operated with their own drivers and vehicles — Micro driver positions were widely advertised publicly in fall 2020 across all of LA Metro’s communication platforms and RideCo reached out directly to Via drivers to notify them of them in-person of the opportunity at the Metro hub stations. We currently do not have any active position postings at the moment, however future opening will be posted at http://jobs.metro.net/jobsearch.aspx.

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