Metropolitan Transportation Authority
New York, NY
Network Redesign, Public Commenting
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Percentage of commenters using Remix mobile to give project feedback
Thanks to Remix’s close collaboration with the MTA and their prior experience working on the platform, the teams were able to work together to implement updates that extended the tool’s public outreach capabilities. They were able to make the Brooklyn Bus Network Redesign Draft Plan accessible on mobile phones, align feedback with specific bus stops and geolocations, and download the feedback to review offline. These updates will streamline the MTA’s workflow when developing the Brooklyn Bus Network Redesign Proposed Final Plan, allowing planners to easily review public feedback when making edits to routes, frequencies, and bus stops.
Input from MTA’s bus customers and other stakeholders is an integral part of our phased Redesign initiatives. Remix for mobile added a new dimension to our outreach with a new mechanism by which our customers could explore the proposed network and provide their immediate feedback utilizing technology that most New Yorkers have right in their pocket.
With mobile commenting, Remix enabled the MTA to meet riders where they are. Many riders access Bus Network Redesign project information from their phones after seeing an advertisement on the go. Instead of asking folks to wait until they can access a computer to leave their feedback on the plan, riders are now able to leave their feedback in real time, increasing our comment volumes.