Metropolitan Transportation Authority

Starting in mid-2019, the Metropolitan Transportation Authority partnered with Remix to help modernize New York City’s bus network. MTA’s Bus Network Redesign initiative takes a comprehensive, borough-by-borough look at rightsizing bus service to better match current and future travel demand. They sought a platform that would help planners make improvements to the bus network and enhance collaboration with communities across New York City, ensuring that proposed changes to the bus network would improve public transit for those who rely on it.

After the project faced a COVID-related pause between March 2020 and August 2021, the MTA resumed working with Via using Remix Planning, a collaborative transit planning platform, to help draft, visualize, and collect feedback on bus route updates, all in one place.

In December 2022, the MTA released the Brooklyn Bus Network Redesign Draft Plan, marking its third bus network redesign using Remix. The team analyzed demographic, land use, and travel demand data and considered customer and interagency feedback. This data helped to enhance existing bus routes and add additional ones, improving network connectivity.

The MTA’s redesign plans include improving inter- and intraborough connections, increasing bus frequencies, balancing bus stop spacing, and straightening routes — all of which aim to make travel faster and more reliable, improving operations and the customer experience. Remix also made it possible for the Draft Plan to be available to everyone from planners to riders, and through a series of platform updates, lowered the barrier for community participation.