Northern New Mexico
Fixed Route Planning, Scheduling
sq mi service zone
staff time reduction, per bid
fewer shifts required
Now one staff member can complete NCRTD’s bi-annual service re-bid process, which previously took a month of staff time, in a single day. Remix automatically catches the kinds of errors that were inevitable in the pen-and-paper planning and scheduling process. By drastically reducing the staff time required to make route modifications, Remix has made it possible for NCRTD to make more frequent changes in response to community needs and requests. Remix’s runcuts and rosters make better use of NCRTD’s limited driver pool: the agency was able to reduce the number of driver shifts required for its network by 20%. NCRTD’s transit system is now more efficient — both in staff and driver time — and more flexible, ready to meet any challenges ahead.
One thing I love Remix for is that customer support is always available. I don’t care if it’s early in the morning or late at night, or I send an email or I place the call, whoever is project-managing the program is waiting for that call. And always respond in a timely manner.”