Case Study
NCRTD
Northern New Mexico
Rural
Fixed Route Planning, Scheduling
Mixed
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10,000
sq mi service zone
95%
staff time reduction, per bid
20%
fewer shifts required
Overview
The team at North Central Regional Transit District (NCRTD) faces a formidable challenge: providing transit services across approximately 10,000 sq miles of rural northern New Mexico. With a mix of fixed-route and demand-responsive bus services, NCRTD links small cities like Santa Fe and Taos, rural communities, and Native pueblos across the state. But after COVID disrupted demand patterns, and a driver shortage forced route cancellations and consolidations, NCRTD’s team found themselves making route modifications on a weekly basis — impossible in such a large and complex system without Remix.
Solution
Now one staff member can complete NCRTD’s bi-annual service re-bid process, which previously took a month of staff time, in a single day. Remix automatically catches the kinds of errors that were inevitable in the pen-and-paper planning and scheduling process. By drastically reducing the staff time required to make route modifications, Remix has made it possible for NCRTD to make more frequent changes in response to community needs and requests. Remix’s runcuts and rosters make better use of NCRTD’s limited driver pool: the agency was able to reduce the number of driver shifts required for its network by 20%. NCRTD’s transit system is now more efficient — both in staff and driver time — and more flexible, ready to meet any challenges ahead.
One thing I love Remix for is that customer support is always available. I don’t care if it’s early in the morning or late at night, or I send an email or I place the call, whoever is project-managing the program is waiting for that call. And always respond in a timely manner.”
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