Case Study

GO Connect

Miami-Dade County, Florida, USA

Geography

Urban

Use Case

Microtransit, First-and-last mile

Fleet

14 including 5 WAVs

20

rides/hour during peak hours

6.5

minute wait time vs. 30 minute with fixed route buses

5/5

average rider rating

Overview

Miami-Dade County is full of people — 2.7 million of them, at last census count — and they’ve got the clogged roadways to prove it. Eager to keep residents moving and revive declining public transit usage, leaders looked for innovative ways to serve the community. Affordability and accessibility were top of mind when redefining what transportation should look like in Florida’s most populous county.

Solution

In October 2020, Via partnered with Miami-Dade County Transit and local municipalities to launch an on-demand service to complement the existing transit infrastructure and encourage its usage. GO Connect provides shared, first-and-last mile rides to and from Metrorail Stations within the service zones and along the TransitWay. After launching in Dadeland and Cutler Bay, the service will soon expand into two additional zones, Civic Center and Palmetto Bay. 

To reach as many residents as possible, the mobile application supports English, Spanish or Creole speakers. Riders can also book rides by phone, and wheelchair accessible rides are readily available.



This project offers the County yet another much-needed transit solution, and it’s a great example of how we are spearheading results-driven change for public transportation in a cost-effective way for our County."

Carlos A. Gimenez
Miami-Dade County Mayor

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