Hampton Roads, Virginia, USA
decrease in average trip duration
decrease in call volumes
In February 2020, Via took over operations and maintenance (O&M), and the technology for HRT’s entire paratransit service from two legacy providers. Via introduced proprietary software, including intelligent routing algorithms and sophisticated rider and driver apps and leveraged its broad experience managing large driver populations to run the operations. A call center, web portal, and rider app give customers flexibility when booking rides, while in-app notifications, SMS reminders, and automated voice calls ensure passengers stay informed.
This app makes my life so much better. I don’t have to keep calling in. I can see where my driver is.”