Cambridge, Massachusetts, USA
increase in vehicle utilization over the previous provider
Using 12- to 14-passenger vans operated by the University, the Via-powered shuttle service provides a free on-demand, corner-to-corner service to students, faculty, and staff traveling within and nearby campus at nights during the school year.
It’s been a resounding success, with 150,000 rides taken since launch and a significant increase in patronage over the previous service. Prior to COVID-19, Via completed 170 rides per day with an average utilization — as measured by riders per vehicle per hour — of 10.
Through the pandemic the shuttle replaced the existing fixed-route service, significantly extending service hours, and reducing maximum vehicle capacity to 50% to allow for social distancing. The emergency relaunch took place in less than 24 hours.
We are excited to work with the university to provide this first of a kind campus-wide service.”