How to build an on-demand transit service

One of microtransit’s chief advantages is its flexibility: it can be modified for nearly any use case, from filling first- and last-mile gaps to extending transit access to underserved areas. That’s a pretty exciting prospect for any city leader or transit professional! But we also know there are city officials who don’t typically get in the weeds when it comes to designing transit, and transit agency officials who don’t want to ask their already-stretched teams to manage a brand-new service mode.

We hope this resource will help you understand what goes into building and running microtransit, and consider what approach will work best for your team —  whether you need a vendor for software, a full operational partner, or something in between.